Stay connected wherever you are

The working world is changing at an unrelenting pace, as more and more people embrace hybrid, or fully remote, working arrangements. So, to make sure you keep up with the competition and get access to the very best staff, a communications solution that supports hybrid working is a must.

At iTEK Cumbria, we are a local business born and raised at the foot of the Lakeland fells, ready to work with the world at the click of a button. Together, we can make this your reality and help you realise your potential with our Universal Communications and Hosted Voice solutions. Take the first step today by popping into our Staveley office or by giving us a call – wherever you are…

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Hosted Voice

In 2025, BT will switch off their network of copper line communications, transitioning Britain’s communications to IP lines. It’s a big change, but our team of friendly technical experts have been tirelessly working to make sure they are ready to help you embrace it with our Hosted Voice solutions. Whereas traditional telephony solutions connect your calls by copper wires, Hosted Voice solutions use the Cloud to instantly transmit your data – your voice – to its recipient. 

All your team will need is a device and an internet connection. Nobody will need a separate laptop and handset and calls can be made and received from anywhere, at any time. Not only does this mean that your team can communicate seamlessly, no matter where they are working from, you can even save money as you will buy less devices and need fewer engineer visits to keep everything working. Not only is the future exciting, it might not cost as much as you thought – and that’s good news for us all.

If your organisation is still using an old telephony solution, get in touch with iTEK Cumbria today and let us guide you through the process of realising a more connected future for your organisation.

Unified Communications

Unified Communications (UC) solutions are a gold standard for operational efficiency in any modern organisation. UC programmes combine all aspects of communication into one, easy-to-use platform. Send quick notes to colleagues through instant messaging functions and if the conversation evolves, with the click of a button, start a video call to discuss it face-to-face. UC solutions remove all barriers to efficient communication within and between your teams, encouraging new levels of productivity, collaboration and efficiency. 

The day-to-day improvements Hosted Voice and UC solutions can bring about in your organisation will leave you wondering how you ever got by in the days of traditional copper telephony. The days of briefings delayed by traffic and meetings being cancelled because of train strikes can be consigned to the past. With a high-quality UC solution delivered by iTEK, your team can join the conversation from the road, rail, or their living room. And we’ve all been in those meetings that stall as you realise you need that one person who knows that one thing, but you don’t know where they are. Many UC solutions include a calendar function, allowing you to find out if they are free and dial them in. 

Ultimately, we know that no digital solution can ever fully replace meeting in-person and having a proper, honest chat. As communications technologies progress, though, more and more work activities can be conducted remotely, making the workplace more accessible and your team less stressed, less tired and more ready to get the most out of their day. Our team are firm believers in the potential of hybrid work and are ready to take your call to discuss how Hosted Voice and UC solutions can help you achieve that – or, if you prefer, feel free to come and see us in our Staveley office!

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Hosted Voice – Frequently Asked Questions

Hosted VoIP (Voice over Internet Protocol) is a phone service provided over the internet and managed by a third-party provider. Instead of using traditional phone lines, it uses the internet to make and receive calls.

Key features include:

  • Cloud-Based Management: The service provider manages the infrastructure, so businesses don’t need on-premises hardware.
  • Scalability: Easily add or remove lines as business needs change.
  • Advanced Features: Often includes call forwarding, voicemail-to-email, and mobile app integration.
  • Cost Efficiency: Lower setup and maintenance costs compared to traditional phone systems.

Hosted VoIP is a flexible, cost-effective communication solution, ideal for businesses of all sizes.

Businesses choose hosted VoIP for communication because it offers significant benefits:

  • Cost Savings: Lower setup and maintenance costs compared to traditional phone systems.
  • Scalability: Easily add or remove lines as the business grows or changes.
  • Flexibility: Make and receive calls from anywhere via internet, supporting remote work.
  • Advanced Features: Includes tools like call forwarding, voicemail-to-email, and mobile integration.
  • Reliability: Hosted providers manage updates and maintenance, ensuring dependable service.

Hosted VoIP provides a flexible, feature-rich, and affordable solution for modern business communication.

There are significant cost savings to be realised by implementing a VoIP solution, both in terms of setup and on-going costs. Key cost savings include:

  • Lower Setup Costs: No need for expensive on-premises phone hardware.
  • Reduced Maintenance: The provider manages updates and maintenance, eliminating in-house IT expenses.
  • Affordable Calling Rates: Lower rates for long-distance and international calls.
  • Scalable Pricing: Pay only for the lines and features you need, with easy adjustments as your business changes.
  • Bundled Features: Advanced features (e.g., voicemail-to-email, call forwarding) are often included without extra fees.

Hosted VoIP solutions can offer a number of features including:

  • Call Forwarding: Redirect calls to other numbers or devices.
  • Voicemail-to-Email: Receive voicemail messages as audio files in your email.
  • Auto-Attendant: Automated greetings and call routing to departments or individuals.
  • Mobile Integration: Make and receive business calls on mobile devices via an app.
  • Video Conferencing: Built-in video call and meeting capabilities.
  • Call Analytics: Track call volume, duration, and other metrics for insights.
  • Scalability: Easily add or remove lines as needed.

Productivity improvements though VoIP are achieved by empowering your team to work in flexible ways that can adapt to their needs. This can be achieved in the following way:

  • Remote Access: Employees can make and receive calls from anywhere, supporting remote work.
  • Advanced Features: Tools like call forwarding, voicemail-to-email, and auto-attendant streamline communication and reduce missed calls.
  • Easy Scalability: Quickly add or remove lines without the need for new infrastructure, adapting to business growth.
  • Integrated Communication: Seamless integration with mobile apps and other business tools keeps teams connected.
  • Reduced Downtime: Reliable service and remote management reduce system failures and interruptions.

Yes, hosted VoIP is secure, provided the following protective measures are in place. iTEK Computer Solutions can implement these security measures as required:

  • Encryption: Calls and data are encrypted to prevent eavesdropping.
  • Secure Connections: VoIP traffic is often routed through secure protocols, ensuring privacy.
  • Access Control: Only authorized users can access the system, with strong authentication methods.
  • Firewalls and Monitoring: Continuous monitoring and firewalls help detect and block potential threats.
  • Regular Updates: Service providers frequently update software to fix vulnerabilities.

Yes, hosted VoIP is ideal for remote work. It supports remote work by:

  • Mobile Integration: Employees can use VoIP apps on smartphones to make and receive calls anywhere.
  • Cloud-Based Access: Access to the system is through the internet, so remote workers can stay connected from any location.
  • Collaboration Tools: Features like video conferencing and team messaging enable effective remote communication.
  • Call Forwarding: Calls can be forwarded to any device, ensuring no missed business calls.

Hosted VoIP ensures business continuity by:

  • Redundancy: Calls are routed through multiple data centres, minimizing downtime if one goes down.
  • Remote Access: Employees can work from anywhere, maintaining communication even during disruptions like weather events or office closures.
  • Automatic Failover: If there’s a system failure, calls can automatically be redirected to backup lines or devices.
  • Cloud-Based: No reliance on on-site infrastructure, so even if physical office systems are affected, communication continues seamlessly.

Learn about inTOUCH VOICE

Our Enterprise Grade Unified Communications Platform

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